Pedego Support
Knowing you are backed up by world class customer service and support is critical. You will be riding your Pedego for years and we are here to back you up all the way.
Firstly, you are backed by are full 1 year warranty and partial three year warranty on the battery. In a nut shell this means you can get the bike fixed for nothing within a year and between 1 and 3 years you can get a replacement battery really cheap. Check out the warranty page for details.
Returns. We will cover all issues arising from delivery. Just let us know and we will sort it out as quickly as possible.
For advice and maintenance issues on your Pedego, just get in touch. We have people on hand to solve any issue. 9/10 questions we get about the bike are solved within 5 minutes. If you need replacement parts they will be in the post as soon as possible.
Pedego Video library
Many things, although simple to us – we make the bikes of course – may worry you. Well a picture paints a thousand words. We have a huge private library of photos and videos, many of them narrated, to demonstrate clearly and easily how to adjust, correct, replace and resolve many of the basic 123 things that will keep your Pedego in tip top condition.
You have access to free and unlimited friendly coaching and customer support.
We are here to back you up all the way. Just check out our customer service reviews online…we take it very seriously.
About Electric Bicycles
If you are not familiar with electric bicycles here is a simple explanation of what is involved.
An electric bicycle maintains all the essential ingredients of a normal bicycle; pedals, saddle, handlebars, two wheels, brakes, gears and a chain while the mechanics of riding an electric bicycle are essentially the same as a normal bicycle too.
But with an electric bicycle you have the added advantage of an electric motor mounted in the wheel, in Pedego's case the rear wheel. The motor is powered by a lithium battery, much like you find in your laptop or mobile phone, which can be detached from the bike to plug into the mains and recharge after each use.
It's a brilliant and simple concept that is designed to take the huff and puff out of cycling and bring more people on to two wheels.
You need no special licences and there are no requirements to take any tests. You are not subject to road tax or required to take out any vehicle insurance. It is simply the most affordable form of motorised transport available, and its great fun too.
There are lots more you can read about electric bicycles but so not to repeat ourselves here we encourage you to look up some good resources on line to discover more. Here are a few suggestions: