Warranty Information

ONE YEAR LIMITED WARRANTY BICYCLE COMPONENTS

PEDEGO EUROPE warrants that all new PEDEGO Electric Bikes ("Bikes") and components therein are warranted to the original retail purchaser ("Purchaser") against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase.

TERMS OF LIMITED WARRANTY

This warranty becomes effective on the date of original retail purchase. This warranty is not meant to suggest or imply that the Bikes cannot be broken or will last forever. It does mean that the Bicycle is covered subject to the terms of the warranty. This warranty applies only to the original Purchaser of a Bicycle and is not transferable to subsequent owners or any other party. This warranty is void if the Bicycle is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive, or improper use, at the sole discretion of Pedego Europe.

During the duration of this warranty, Pedego Europe, at their cost, will either repair the Bicycle or Bicycle component(s), or at Pedego Europe’s sole discretion, will replace any defective Bicycle or component(s) with the same or equivalent component(s). The foregoing warranties are in lieu of and exclude all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise, including, but not limited to any warranties of merchantability or fitness for a particular purpose. In no event shall Pedego Europe be liable for incidental, consequential or punitive damages arising from use or unavailability of the Bicycle or component(s) in any manner, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory. Clean Wheels ltd liability hereunder is expressly limited to the repair or replacement of Bikes or component(s), or at Pedego Europe’s sole discretion, to the net amount paid by the original retail purchaser. If the original retail Purchaser elects to repair a defective Bicycle or component(s) himself or use the services of someone other than Pedego Europe (or its designee) to repair the Bicycle, or if Purchaser uses a replacement part not authorized by Pedego Europe, Pedego Europe will not be liable for any damage, failure or loss caused by the use of such unauthorized service or parts. If the Purchaser has a valid warranty claim as set forth in the Procedures and Terms and Conditions (the "PTC"), this limited warranty includes the cost of shipment or transportation of the Bicycle or Bicycle component(s) to or from Pedego Europe in accordance with the PTC. If the Purchaser does not have a valid warranty claim as set forth in the PTC, this limited warranty does not include such shipment or transportation costs.

EXCLUSIONS:

This warranty does not cover:
• normal wear and tear;
• damage or failure from abuse, neglect, misuse, or accident;
• damage from stunt riding, ramp jumping, acrobatics, or similar activities or any activity that is not consistent with the intended use of the Bicycle;
• damages resulting from failure to follow Instructions for Use and Warnings as provided in the Owner’s Manual for the Bicycle;
• damages resulting from improper charging of the battery pack or use of any charger not supplied by Clean Wheels ltd ;
• installation of any parts, accessories, or electrical component(s) not originally intended for or compatible with the Bicycle as sold, or any modification of the frame or any component(s) originally supplied; tires, brake pads, chains, lights, motors, battery packs, displays, or vehicle controllers that have been opened for any purpose whatsoever, other than by Clean Wheels ltd or its authorized agents.

All warranties are void if the Bicycle is used for any purpose other than the reasonable intended use of the Bicycle. Additionally, this warranty does not cover damage associated with commercial use.

PROCEDURES:

Warranty work must be performed by Pedego Europe or an authorized agent of Pedego Europe. Proof of purchase must be provided. To qualify for warranty services, a Warranty Product Return Authorization Number ("WPRAN") must be obtained by the original retail purchaser from Pedego Europe. The original retail Purchaser must contact a Pedego Europe representative to discuss the problem with the Bicycle and to obtain a WPRAN. Upon issuance of a WPRAN, the Bicycle or Bicycle component(s) must be returned to Pedego Europe at its designated location for warranty work. The original retail Purchaser is responsible for the return of the Bicycle, undamaged in transit, to Pedego Europe for warranty work and for the costs associated with shipping and insuring the Bicycle and component(s) when returning them. If Pedego Europe authorized qualified technicians determine a warranty claim is valid and conforms with this warranty, Clean Wheels ltd will repair or replace component(s) or replace the entire Bicycle at Pedego Europes cost, including materials and labour. For valid warranty claims hereunder, Pedego Europe will reimburse the original retail Purchaser for shipping costs incurred as a result of returning the Bicycle to Clean Wheels ltd for warranty work at standard ground shipping rates, and Pedego Europe will pay for shipping costs to return the Bicycle to the original retail Purchaser.

THREE YEAR LIMITED WARRANTY BATTERY

Pedego Europe warrants to the original purchaser that the battery is free of defects in material and workmanship for 36 Months. The warranty period for a battery is calculated from the original battery purchase date. The original receipt of purchase is required to establish proof of purchase and warranty date, and must be provided to Pedego Europe for all warranty claims. The warranty for replacement batteries will be based on the original battery purchase date, as identified on the original battery purchase sale receipt. Under no circumstance will a replacement battery have a warranty date different than the original battery purchase date. If a replacement is necessary due to a defect in materials and/or workmanship, then upon return to Pedego Europe: The battery will be replaced free of charge, within the free replacement period from date of original purchase for one year. After 1 year, we will contact you with the pro-rated cost, asking for your credit card before making shipment of a pro-rata battery pack. Please supply a daytime phone number. The pro-rata cost will be based on the list price at the time of replacement. Shipping costs are additional.

The original battery sale receipt must be maintained for any further claims.

All replacement batteries will be warranted for the balance of the original warranty period. Pedego Europe will have no obligation under this limited warranty in the event the battery is damaged or destroyed as a result of any of the following events: use on a non Pedego Europe bike, damage or destruction by abusive overcharging; collision; theft; improper maintenance or mishandling of the battery; natural forces such as wind, lightning, hail, etc.; any willful or negligent act; penetration, or opening of the battery case in any manner.

Replacement will be honored only by Pedego Europe. You are responsible for paying all of the following costs associated with the replacement: labour for removal or installation; applicable taxes; and any shipping or transportation costs incurred in returning the battery to Pedego Europe for evaluation.

THIS IS PEDEGO EUROPE’S EXCLUSIVE WARRANTY. NO PARTY IS GRANTED EXPRESS OR IMPLIED AUTHORITY TO CHANGE OR ANNUL THIS WARRANTY IN ANY MANNER. IMPLIED WARRANTIES INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. PEDEGO EUROPE DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

If you purchase your battery in a state/province that disallows limitations on implied warranty, or exclusion or limitation of special, incidental or consequential damages, the limitation and exclusions stated above may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which vary from state/province to state/province. This warranty is extended to the only to the original retail purchaser.

LIMITATIONS ON GUARANTEE WARRANTY THE ABOVE GUARANTEE IS THE ONLY REMEDY PROVIDED BY CLEAN WHEELS LTD TO ITS RETAIL CUSTOMERS. THIS IS PEDEGO EUROPE’S EXCLUSIVE WARRANTY. NO PARTY HAS EXPRESS OR IMPLIED AUTHORITY TO CHANGE OR ANNUL THIS WARRANTY IN ANY MANNER. IMPLIED WARRANTIES INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. PEDEGO EUROPE DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

CONSUMER RIGHTS:

This limited warranty gives the consumer specific legal rights. The consumer may also have other legal rights, which vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so some of the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.